Phone role · ForgedWeb

About you

So we know who we're talking to and how to reach you.

Full name Email Mobile number Where are you based? (town and state) Are you under 18? (that's fine, we'd just invite a parent or guardian to the chat)

No, I'm 18 or older Yes, I'm under 18

How many hours a week could you give this? When could you start? Do you have an ABN? (not needed to apply)

Yes, I have one No, but I can get one Not sure what that is

Your background and setup

Experienced or brand new, both are welcome. Be yourself.

Phone, sales or customer-facing experience

None yet Some (retail, hospitality, reception, that kind of thing) Phone or sales work, under 2 years Phone or sales work, 2 years or more

Tell us about a time you won someone over, or calmed down someone who was annoyed. (3 to 5 sentences) Why does this role appeal to you? (2 or 3 sentences) How comfortable are you with computers?

Basic: email and browsing the web Comfortable: spreadsheets, online forms, I can learn a new app Advanced: I pick up new software fast, tech is my thing

Which of these have you used? (tick any)

Google Sheets or Excel Gmail or Outlook for work A CRM (HubSpot, Salesforce, Pipedrive or similar) Zoom, Google Meet or Teams A calling or dialler app

What would you make calls from?

A laptop or desktop Only my phone A tablet

Do you have reliable internet and a quiet place to make calls?

Yes, both Good internet, but it's only quiet sometimes Not really, I'd need to sort that out

How fast do you type?

Slow, I look at the keys Average Fast, without looking

How it works

This is what you'd learn in training. Read it carefully and try to remember it: the next steps build on it, and a couple of steps later we'll ask you about it without it on screen.

How ForgedWeb works

We find local trade businesses on Google that have no website, or one that isn't working well.
Before anyone calls, we've already built them a free working demo of a new website, using their real Google reviews, opening hours and phone number.
Looking at the demo costs them nothing, and there's no obligation.
If they don't want it, we take the demo down the same day.
You never quote prices. Pricing is explained by Tye in a short chat.
Never promise things nobody can guarantee, like being first on Google.
The goal of your call: get them to look at the demo and book a short chat with Tye.

On the call

Now you know how it works: pick what you'd actually do. There's no trick; we want to see your instincts.

Memory check

From the "How it works" brief. No peeking back, it's fine to get one wrong.

Your opening line

You call a plumbing business. A man picks up: "Yeah, Dave speaking."

Write exactly what you'd say next. (2 or 3 sentences)

Say it out loud

Same call. Dave says: "Yeah, Dave speaking." Respond out loud as if he's on the line. Introduce yourself, say why you're calling, and ask for a couple of minutes. Aim for about 30 to 45 seconds.

Don't worry about being perfect. We're listening for how you come across, not for a script. You can re-record up to 3 times.

0:00

Last step

Your answers and voice recording are only used to assess your application. They're stored privately, and deleted within 6 months if we don't end up working together. To have them deleted sooner, email .

I agree, and everything I've written is true.

Anything else you'd like us to know? (optional)

Phone role: booking calls with local tradies

About you

Your background and setup

How it works

On the call

Memory check

Your opening line

Say it out loud

Last step

Thanks, that's in.